Congrats, although I'm not exactly clear on what the "tough situation" was (maybe being caught between not doing their job and a lie, but either of those are solved by good business practices).
Finally! I've been following the saga and I'm relieved they just owned up to their mistakes. I have to echo Kelev T. Cat's puzzlement at what exactly this "tough situation" entailed.
Either someone with real authority heard about your case and freaked because said person has a brain and common sense; or someone wised up in a major way by realizing what would happen if your case got sent to upper management.
You really startled me with this because I saw your comment right after I talked to them and they had just filled my ears "we just talked to BMW USA" (which I bet was a lie - unless it was you.)
I think the "tough situation" came from telling a lie, reviewing the paperwork (maybe with his bosses) and realizing that the lie was clearly visible to all.
That children, is one reason why we should never lie. ;-)
I am doubtful about the brain part, but it doesn't take a rocket scientist to see that arguing over $550 when they were clearly in the wrong is a bad idea.
Comments
[this is finally good news from Peter Pan]
You go, girl!
(And after all that hassle they better damn well be sucking up to you...)
Great to hear they did the right thing!
As long as you got the right results, go you!
^__^
I think the "tough situation" came from telling a lie, reviewing the paperwork (maybe with his bosses) and realizing that the lie was clearly visible to all.
That children, is one reason why we should never lie. ;-)